Automatically route service requests, find answers with advanced search,
and identify patterns in incidents, requests, and other records to
fulfill requests and solve issues quickly.
An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation.
A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management.
Create user-defined process-based applications including tables and workflows without writing any code. Seamless upgrades are automatic, providing instant access to new features every time.
Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.
Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.
We really saw the benefits of having smart tickets save our agents 60 percent of the time to capture interactions.
University of Pretoria
We have met our targets for improving IT governance and the management and control of the services […]. This has provided guarantees that allow us to continue to tackle new digital transformation processes and respond quickly to the requirements of a growing business like ours.
Service management becomes relevant across the enterprise, not just within IT. For me that has probably been the best outcome we could have hoped for.
A series of demo videos provides insight into Service Management Automation X (SMAX)